Your privacy matters to palago. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a palago player in the Philippines.
Privacy at a Glance
These highlights give you a quick overview of palago's privacy practices. The full legal text follows below — please read it in its entirety.
Every page on palago is served over HTTPS with SSL encryption. Your login credentials, personal details, and financial information are encrypted in transit so that no third party can intercept them between your device and palago's servers.
palago processes and stores player data in compliance with Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal information is not sold to third parties and is only shared where legally required or operationally necessary.
palago does not sell, rent, or trade your personal information to any third party for marketing purposes. Data shared with service providers — such as payment processors like GCash and PayMaya — is strictly limited to what is necessary to deliver the service you requested.
As a palago player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent where applicable. palago's support team is available 24/7 to assist with any data-related requests.
palago uses OTP (one-time password) verification and login activity monitoring to protect your account. KYC verification ensures that only the rightful account holder can access and withdraw funds, adding an extra layer of security to your palago experience.
palago only sends promotional communications to players who have opted in. You can unsubscribe from marketing emails or SMS notifications at any time through your account settings or by contacting palago's support team. Opting out of marketing does not affect your ability to use the Platform.
Summary: palago is committed to protecting the privacy of all players on the Platform. This Privacy Policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using palago, you consent to the data practices described in this policy.
palago ("we," "us," or "our") operates the online gaming platform accessible at palago.app (the "Platform"). We understand that your personal data is important to you, and we take our responsibility as a data controller seriously. This Privacy Policy describes how palago collects, uses, stores, shares, and protects personal information relating to registered players and visitors to the Platform.
This policy applies to all personal data collected through the palago website, mobile applications, customer support channels, and any other interaction you have with palago. It should be read alongside palago's Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with palago.
If you have any questions about how palago handles your personal data, our dedicated support team is available 24/7 via live chat on the Platform. You may also reach us by email at the address provided in Section 15 of this policy.
For the purposes of this Privacy Policy, the following definitions apply:
palago collects the following categories of personal data from players and Platform visitors:
When you create a palago account, we collect the information you provide during the registration process, including:
To comply with Philippine gaming regulations and anti-money laundering requirements, palago may collect:
palago collects financial information necessary to process deposits and withdrawals, including:
palago does not store full card numbers or banking passwords. Payment processing is handled by certified third-party payment processors.
palago automatically records data related to your gaming activity on the Platform, including:
When you access the Platform, palago automatically collects certain technical information, including:
If you contact palago's customer support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments you provide, for quality assurance and dispute resolution purposes.
palago collects personal data through the following means:
Note: palago only collects personal data that is necessary, relevant, and proportionate to the purposes described in this Privacy Policy. We do not collect sensitive personal data beyond what is required for KYC compliance and responsible gaming obligations.
palago uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, device data |
| Age and identity verification (KYC) | Registration data, KYC documents |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing and improving gaming services | Gaming activity data, technical data |
| Fraud prevention and security monitoring | All categories as necessary |
| Anti-money laundering (AML) compliance | Financial data, KYC data, transaction history |
| Responsible gaming monitoring and tools | Gaming activity data, registration data |
| Customer support and dispute resolution | Communications data, account data |
| Sending promotional communications (opt-in only) | Registration data, gaming activity data |
| Legal and regulatory compliance | All categories as required by law |
palago will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
palago processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
palago shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics services. All service providers are contractually required to process your data only on palago's instructions and to maintain appropriate security standards.
palago may be required to disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units in compliance with applicable laws, including anti-money laundering regulations and gaming regulatory requirements. palago will only make such disclosures to the extent required by law and will notify you where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of palago's business, your personal data may be transferred to the acquiring entity as part of that transaction. palago will notify affected players of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this policy.
palago does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any data sharing is strictly limited to what is necessary to deliver the services described in this Privacy Policy.
Important: palago will never ask you to share your password, OTP, or full banking credentials with any palago representative. If you receive a communication requesting such information, do not respond and report it to palago's support team immediately.
Cookies are small text files placed on your device when you visit the palago Platform. They help palago recognize your device, remember your preferences, keep you logged in during a session, and understand how you interact with the Platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the palago Platform and your ability to log in or complete transactions. For detailed instructions on managing cookies, refer to your browser's help documentation.
palago retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
When personal data is no longer required, palago will securely delete or anonymize it in accordance with our data disposal procedures.
palago implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While palago takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. palago cannot guarantee absolute security but is committed to continuously improving its security practices.
Your role in security: You can help protect your palago account by using a strong, unique password, enabling OTP verification, never sharing your login credentials, and logging out of the Platform when using a shared device.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by palago:
Request a copy of the personal data palago holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where no longer necessary or lawful to retain.
Object to processing of your data for direct marketing or on grounds of legitimate interest.
Receive your personal data in a structured, commonly used format where technically feasible.
Withdraw consent for processing at any time where consent is the legal basis.
To exercise any of these rights, please contact palago's support team via live chat or email. palago will respond to all data rights requests within thirty (30) days of receipt. In some cases, palago may need to verify your identity before processing a request. Please note that certain rights may be limited where palago is required to retain data by law or to fulfill its contractual obligations to you.
If you are not satisfied with palago's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Age Restriction: palago is strictly for individuals who are 21 years of age or older. palago does not knowingly collect personal data from individuals under the age of 21. If palago becomes aware that personal data has been collected from a minor, the account will be immediately closed and all associated data will be deleted.
palago uses date of birth collection at registration and KYC document verification to enforce the 21+ age requirement. If you believe that a minor has registered on the palago Platform, please contact our support team immediately so that we can take appropriate action.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. palago supports responsible gaming and takes underage gambling prevention seriously.
The palago Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or game provider interfaces. This Privacy Policy applies only to the palago Platform and does not cover the privacy practices of any third-party websites or services. palago is not responsible for the content or privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party services you access through or in connection with the palago Platform before providing them with your personal data.
palago reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, palago will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the palago Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you should stop using the Platform and may request account closure in accordance with palago's Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how palago is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or palago's handling of your personal data, please contact our Data Privacy team. Our customer support agents are available 24 hours a day, 7 days a week via live chat on the Platform.
You may also reach palago's Data Privacy Officer by email at: [email protected]
For general support inquiries, you may contact us at: [email protected]
palago is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.
Response Time: palago aims to acknowledge all data privacy requests within 72 hours and to provide a full response within 30 days. For urgent security concerns such as suspected unauthorized account access, please use the live chat function for the fastest response.
Play with Confidence
palago combines SSL encryption, OTP verification, and strict KYC compliance to keep your personal and financial data secure. Join thousands of Filipino players who trust palago for a safe, fair, and exciting gaming experience. Must be 21 years or older to play.
SSL encrypted · GCash & PayMaya accepted · 21+ only · Play responsibly
palago is strictly for players who are 21 years of age or older, in compliance with Philippine gaming regulations. Gambling involves financial risk and should be treated as entertainment only. Please play responsibly and within your means. For responsible gaming tools, visit our Responsible Gaming page.